Terms and Conditions

The following Terms and Conditions apply to testing services provided by Choice DNA Laboratory LLC. See also Site Usage Policies below.

1. Definitions

“CDL” means “Choice DNA Laboratory, LLC. “

“Services” means the provision of laboratory analysis of biological samples or facial recognition photos the Client provides to CDL.

“Client” means the person(s) or legal entity that purchases Services from CDL and/or any test participant who submits biological samples to CDL for Services or the legal guardian of a test participant who may be a minor or a legally incompetent adult.

2.  Services

2.1 By submitting samples or payment to CDL, the Client agrees to the Terms and Conditions for Services.

2.2 The Services provided by CDL are solely for the use of the Client. CDL makes no representation, expressed or implied that the result of the Services is useful for any purpose other than the Service purchased by the Client.

2.3 CDL does not guarantee that the samples provided by the participant shall be suitable for Services, or that Services shall provide a conclusive result. Biological samples submitted to CDL will not be returned.

2.4 CDL reserves the right to use any third party of its choice, if necessary, to perform any portion of the Services purchased by Client.

2.5 CDL reserves the right to perform Services using methods and processes that CDL deems appropriate.

2.6 For samples collected in New York State, an Authorizing Agent (doctor or lawyer licensed in New York State) must authorize the Services.  The Authorizing Agent will also receive test results.

2.7 Calculations from Facial Recognition Reports are derived from human perception and manual visual review not by computer coordinates.

2.8 Results from “Electronic DNA Facial Point Connectivity” are not admissible in a court of law.  Court admissible test should have a “chain of custody”.  The chain of custody refers to the various chain of “hands” that an actual blood draw or mouth swab sample passes through.  The photos submitted for your report will be manually reviewed prior to the release of the report.  Your report should not take the place of a physician’s order or the results from a blood test. Reports are based on Electronic DNA Facial Point Connectivity, a manual visual review process conducted by a technician and not an actual DNA specimen collection.

2.9 Results are available the same day of your submission.  *In order to have same day results please submit your questionnaire and photo prior to 4:00 pm Central. Information submitted after that time will be calculated and released the following day (even on weekends) prior to 9:00 pm Central Time.

2.10 For samples collected via Chain-of-Custody (including New York State), CDL rigorously follows nationally and internationally recognized standards for court-admissible test results. While CDL test results are routinely accepted by courts worldwide, each court (or judge) ultimately determines admissibility.

2.11 Guidance for interpreting the results can be obtained by contacting CDL.

3. Payment

3.1 Payment in full or an agreed upon deposit is required before Services can begin.  Payments can be made with a valid credit/debit card or prepaid card.  Personal checks are not accepted.  Personal checks received by CDL will be immediately destroyed and Services will be on hold until payment in full has been made.

4. Privacy Policy

4.1 Copies of Client results are sent via email and U.S. mail upon request. The Client agrees that CDL, its affiliates, its contractors, its distributors, and its suppliers will not be liable for access to order information and results.

4.2 Order information and results of Services are accessible by the Client. Order information and results of Services are also accessible by a test participant’s legal guardian when the participant is a minor or a legally incompetent adult, even if the legal guardian is not a participant in the test.

4.3 CDL may use email and/or text messaging to convey order status as requested.  Standard email or text messaging is not securely encrypted, so CDL uses the minimum necessary amount of personal information when communicating via email/text message.

4.4 Notwithstanding anything in section 4, all data, forms, customer information, or other information submitted to CDL by the Client will be stored by CDL in hardcopy and/or electronic form, with case access provided to the Client, to CDL, and to government agencies as required by applicable laboratory accreditation guidelines, or as may be required by law.

5. Warranties and Indemnity

5.1 The Client warrants that he/she is legally entitled to perform any particular act either directly or indirectly in order to obtain, possess, and provide the biological samples or for photo for Facial Recognition necessary for CDL to perform the Services purchased by the Client.

5.2 The Client shall indemnify CDL, its affiliates, its contractors, its distributors, and its suppliers against all costs, claims, demands, expenses and liabilities of whatsoever nature that may arise from Services provided to the Client.

6. Disclaimers and Liabilities.

6.1 CDL does not warrant to Client: (a) that the Services provided by CDL shall meet the expectations of the Client; or (b) that Services shall be free from minor defects or errors (such as typos or printing errors) that do not materially affect the Guaranteed Accuracy of test results.

6.2 Further, in no event shall either CDL, its affiliates, its contractors, its distributors, and its suppliers be liable for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever that may arise from Services provided to the Client.

6.3 Client agrees that any and all liability of CDL, its affiliates, its contractors, its distributors, and its suppliers shall be limited to either re-performing the Services at no cost to the Client, or refunding the amount received by CDL for such Services.

7. Third Parties.

A person who is not the Client of CDL has no right to enforce any of these Terms and Conditions.

8. Governing Law.

The construction, validity, and performance of these Terms and Conditions shall be governed in all respects by the State of Indiana, USA Law and be subject to the exclusive jurisdiction of the State of Indiana, USA Courts.

9. Refund Policy.

A refund may be considered if a written request for refund is submitted to CDL before Services have been initiated; no refund shall be considered if Services have been completed.  Refunds may be considered at the discretion of Choice DNA Laboratory and may be subject to administrative and handling fees.  Partial payments and deposits are non-refundable.  No refunds shall be issued if Services have been completed or if your DNA kit or supplies have been shipped.  Facial Recognition Services are non-refundable.  All DNA testing services have an estimated completion time listed online and can scientifically never be precise.  Results are often finished earlier than expected but can exceed estimated expectations.  Once testing is initiated no refunds will be issued.

10. Guaranteed Accuracy.

10.1 CDL guarantees accuracy when samples are properly collected and submitted to the laboratory for Services.

10.2 Facial Recognition Services are analyzed manually by visual inspection of a human and for that reason do not guarantee accuracy. The results are issued based on the visual findings of the technician. Some things that may influence the accuracy are the following, but not limited to: Accuracy  can be affected if alleged fathers are related, if cosmetic surgery has been received by either party, if another technician visually analysis the pictures or if a different picture is uploaded for either the father or the child after initial report is issued. Facial recognition is intended to offer a recommendation of rather DNA Testing would be necessary and not intended to offer viable scientific results for paternity.  The amount of DNA that comes from the mother is also important.  It may affect the comparison between the alleged father’s and the child’s picture.  If you’d like the mother’s picture reviewed please email her photo to facial@choicedna.com.  This must be submitted prior to the technician starting your facial review.  It’s absolutely impossible to look at someone’s picture and know without a doubt if they are the father of a child, however with updated technology and updated systems you can get really close and offer a realistic suggestion as to whether or not two people may be related.  Facial reports are based on the current ages of the participants and may vary based on the ages of the individuals at the time of the photo.

10.3 The Client must inform CDL if: (a) possible fathers are related; (b) any participant has received a blood transfusion or an allogeneic hematopoietic stem cell (HSCT) transplant (such as a bone marrow transplant). CDL can only guarantee accuracy if such conditions are brought to its attention prior to providing Services.

10.4 CDL shall not be held responsible for improper or fraudulent submission of self-collected samples.

10.5 To contest accuracy, the Client must provide a paternity test report from an accredited laboratory supporting the claim within sixty (60) days from the CDL paternity test report date. CDL may, at its discretion, re-perform Services at no cost to the Client to confirm results, or provide a refund for Services, as described in Section 6.3.

© 2016 Choice DNA Laboratory, LLC

Site Usage Policies

For ChoiceDNA.com (and CDL Social Media Sites)

The following Site Usage Policies apply to ChoiceDNA.com (and CDL Social Media Sites) regarding the collection, use and disclosure of Personal Information when you use our Site. See also Terms and Conditions for DNA Testing Services above.  We will not use or share your information with anyone except as described in this Privacy Policy.  We use your Personal Information for providing and improving the Service.  By using the Service, you agree to the collection and use of information in accordance with this policy.  Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, listed above.

1. Definitions

“CDL”, ( “us”, “we”, or “our”) operates the https://ChoiceDNA.com website (the “Site”).  “Client” means the person(s) or legal entity that purchases or uses Services from CDL and/or any test participant who submits biological samples, data or personal information to CDL or for Services or the legal guardian of a test participant who may be a minor or a legally incompetent adult.

2. Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.  Personally identifiable information may include, but is not limited to, your email address, your name, phone number and postal address (“Personal Information”).

3. Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”).  This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

4. Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf and to perform Service-related services. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.  While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

6. Changes To This Privacy Policy

We may update our Privacy Policy from time to time.  We will notify you of any changes by posting the new Privacy Policy on this page.  You are advised to review this Privacy Policy periodically for any changes.  Changes to this Privacy Policy are effective when they are posted on this page.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us by phone at 1-800-219-4362 or via email support@choicedna.com Monday-Friday 9am-5pm CDT.