Terms and Conditions
Choice DNA Laboratory LLC
Terms and Conditions
Last Updated: October 12, 2026
Choice DNA Laboratory LLC (“Choice DNA,” “Company,” “we,” “us,” or “our”) provides DNA testing, prenatal paternity testing, drug testing, specimen collection coordination, and related services.
By accessing our website, purchasing services, scheduling appointments, or submitting biological samples, photographs, or other materials, customers agree to these Terms and Conditions, subject to applicable law.
- Definitions
1.1 Choice DNA Laboratory LLC: Refers to Choice DNA Laboratory LLC, the company coordinating the services described in these Terms. Authorized laboratories, collection providers, and other service providers may assist in performing those services.
1.2 Client: Refers to any individual or entity purchasing services, arranging testing, or submitting biological samples, photographs, or other materials.
1.3 DNA Testing Services: Refers to laboratory analysis of biological samples, including cheek swabs, blood samples, and other authorized specimens, for the purpose of determining genetic relationships or providing other requested genetic testing services.
1.4 Drug Testing Services: Refers to authorized drug screening, specimen collection, laboratory analysis, and related testing services coordinated by Choice DNA.
1.5 Facial Similarity Analysis Services: Refers to the comparison of visible facial characteristics using computer vision and related software. Facial similarity analysis does not extract DNA, analyze genetic material, establish paternity, or confirm biological relationships.
1.6 Resellers or Affiliates: Refers to authorized third-party businesses offering or facilitating services associated with Choice DNA.
- Service Terms
By purchasing services or submitting materials for testing, the Client agrees to these Terms and Conditions.
Choice DNA may utilize authorized third-party laboratories, specimen collection providers, and other service providers to perform or coordinate requested testing services.
Submitted biological samples and testing materials are generally non-returnable once testing begins.
Choice DNA does not guarantee that every submitted sample will produce a conclusive result. Additional collection, testing, or analysis may be required depending on the specimen, testing method, and laboratory requirements.
Turnaround times displayed on our website or communicated by representatives are estimates, not guarantees. Actual completion times may vary due to laboratory processing, specimen quality, shipping, scientific limitations, or other operational circumstances.
Choice DNA reserves the right to refuse or discontinue services where permitted by applicable law, including circumstances involving suspected fraud, insufficient authorization, or failure to satisfy testing requirements.
Facial similarity services are informational and are not intended to provide forensic identification, legal proof of identity, or confirmation of biological relationships.
- Biological Samples, Photographs, and Customer Authorization
Clients represent that they have the legal authority and appropriate consent to submit biological specimens, photographs, identification documents, and other materials associated with the requested services.
Where testing involves minors, guardians, or other participants, legally required consent or authorization must be obtained.
Clients submitting photographs represent that they have the legal authority and appropriate consent from the individuals depicted to submit those images for analysis.
Clients are responsible for the accuracy of information provided and for ensuring that submitted materials are lawfully obtained.
To the extent permitted by law, Clients agree to indemnify and hold harmless Choice DNA Laboratory LLC against third-party claims arising from their unauthorized or unlawful submission of specimens, photographs, or other materials.
- Laboratories and Technology Providers
Choice DNA may coordinate testing through independent laboratories and authorized collection providers.
Certain services may also involve third-party software, technology platforms, and facial similarity providers.
Laboratory testing, specimen processing, and related technical procedures may be performed according to the responsible provider’s validated methods, operating requirements, and applicable standards.
Choice DNA does not control every internal scientific procedure, algorithm, or technical process used by independent service providers.
Facial similarity analysis is distinct from laboratory DNA testing and cannot independently establish paternity or another biological relationship.
- Payments
Full payment or an agreed deposit is required before services begin unless otherwise authorized by Choice DNA.
Accepted payment methods may include credit cards, debit cards, financing arrangements, and other approved electronic payment methods.
Personal checks are not accepted.
Customers are responsible for providing accurate payment information and complying with applicable financing or payment-provider agreements.
- Refund and Cancellation Policy
Refunds may be considered at the discretion of Choice DNA Laboratory LLC and may be subject to administrative and handling fees, subject to applicable law.
Partial payments and deposits are non-refundable.
If a payment is made in full and the appointment is subsequently canceled, the following cancellation charges apply:
- After-birth DNA testing: $25 cancellation fee.
- Non-invasive prenatal paternity testing: $200 non-refundable cancellation fee.
No refunds shall be issued if services have been completed or if the DNA testing kit or supplies have been shipped.
No refund shall be issued if cancellation of services occurs more than 48 hours after payment.
Once testing has been initiated, no refunds will be issued.
If the laboratory requires a sample recollection and the participant is unable or refuses to complete the recollection, no refund will be issued.
Prenatal sample recollections may be necessary because of low fetal DNA levels, insufficient sample quality, or testing performed too early in pregnancy.
Clients should be at least seven (7) weeks pregnant before considering non-invasive prenatal paternity testing, subject to the requirements of the testing laboratory.
A $50 fee applies if a maternal blood draw sample must be recollected.
All DNA testing services have estimated completion times. Results may be completed earlier than anticipated or may exceed the estimated turnaround time because of scientific, laboratory, or operational factors.
Additional information regarding refunds and cancellations is available at:
https://www.choicedna.com/refunds/
Nothing in this section limits rights or remedies that cannot lawfully be excluded.
- Privacy, Personal Information, and Confidentiality
Choice DNA collects and processes personal information, identification documents, biological specimens, and testing-related information as necessary to provide requested services.
Our collection, use, disclosure, storage, retention, deletion, and protection of personal information are addressed in our separate Privacy Policy:
https://www.choicedna.com/privacy-policy/
By submitting information or requesting services, Clients acknowledge that they have been provided access to the Privacy Policy.
Any consent required for a particular testing service, specimen collection, or disclosure must be obtained separately where applicable.
Nothing in these Terms and Conditions limits privacy rights or protections provided by applicable law.
- Warranties and Security
Clients warrant that they are legally entitled to request the services purchased and to submit the specimens, photographs, or other materials provided.
Choice DNA uses reasonable measures intended to protect customer information and maintain the security of its services.
However, no website, electronic communication system, or digital storage method can guarantee absolute security.
Additional information regarding customer information and security practices is provided in our Privacy Policy.
- Disclaimers and Limitation of Liability
To the fullest extent permitted by applicable law, Choice DNA Laboratory LLC disclaims implied warranties, including warranties of merchantability and fitness for a particular purpose, except where such warranties cannot legally be excluded.
Services are provided subject to the scientific and operational limitations described in these Terms.
Choice DNA does not guarantee a particular testing outcome, biological relationship determination, or completion date.
To the fullest extent permitted by applicable law, Choice DNA shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of its services.
To the fullest extent permitted by applicable law, Choice DNA’s total liability arising from a particular service shall not exceed the amount paid by the Client for that service.
Choice DNA is not responsible for unauthorized representations made independently by resellers or third-party providers.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
- Emotional Impact Disclaimer
DNA testing may reveal unexpected or emotionally sensitive information, including non-paternity, previously unknown biological relationships, or other unexpected findings.
Clients acknowledge that testing results may have emotional, personal, social, legal, or financial consequences.
Choice DNA is not responsible for emotional distress or other consequences arising solely from the accurate reporting of properly performed testing results, to the extent permitted by applicable law.
Customers who require medical, legal, or emotional support should consult appropriately qualified professionals.
- Scientific and Technical Limitations
DNA testing results depend on the quality and suitability of collected specimens, the testing methodology, laboratory analysis, and other scientific considerations.
Additional testing or specimen recollection may be necessary in some cases.
Facial similarity analysis may be affected by lighting, photograph quality, camera angles, aging, cosmetic procedures, and natural differences in facial appearance.
Facial similarity reports provide estimates based on visible facial characteristics only.
Facial similarity analysis does not analyze DNA and cannot confirm biological relationships.
- Chain-of-Custody and Legal Testing
DNA testing services may be offered as legal chain-of-custody tests or informational, non-legal tests.
Legal DNA testing generally requires participant identity verification, documented specimen handling, and supervised collection under the applicable laboratory’s procedures.
At-home or informational DNA testing may not satisfy legal chain-of-custody requirements and may not be admissible in court or accepted by government agencies.
Clients are responsible for selecting the appropriate testing service for their intended purpose.
Choice DNA is not responsible when a Client purchases a non-legal test and subsequently attempts to use that test for a legal purpose for which it was not intended.
- No Medical or Legal Advice
Choice DNA’s services and website information do not constitute medical advice, medical diagnosis, treatment, or legal advice.
DNA relationship testing and drug testing services must be understood within the limitations of the specific test ordered.
Clients should consult qualified medical professionals or legal counsel regarding matters requiring professional interpretation or advice.
- Fraud Prevention and Misuse
Clients must provide accurate identification, participant information, and specimens.
Fraudulent submissions, falsified documentation, unauthorized specimens, payment fraud, or misuse of testing services may result in suspension or cancellation of services, invalidation of affected results, and other appropriate action.
Refund eligibility in such circumstances is subject to these Terms and applicable law.
Choice DNA may cooperate with appropriate authorities where required or permitted by law.
- Resellers and Affiliates
Choice DNA may authorize independent resellers or affiliates to offer or facilitate its services.
Resellers and affiliates operate as independent businesses and are not automatically employees or agents of Choice DNA.
Choice DNA is not responsible for independent promises or representations made by resellers that have not been authorized by Choice DNA.
To the fullest extent permitted by applicable law, liability for services purchased through a reseller shall not exceed the amount paid to Choice DNA for the testing service in question.
- Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Internal corporate governance matters concerning Choice DNA Laboratory LLC shall be governed by the laws of the State of Indiana where applicable.
To the extent permitted by law, disputes arising from these Terms or the services provided shall be resolved in courts of competent jurisdiction located in Tarrant County, Texas.
Nothing in this section overrides mandatory legal rights or jurisdictional requirements that cannot lawfully be waived.
- Changes to These Terms
Choice DNA Laboratory LLC may periodically update these Terms and Conditions to reflect changes in services, business operations, or applicable legal requirements.
Updated Terms will be published on our website with a revised effective date.
Changes will apply prospectively unless otherwise permitted by law or expressly agreed to by the parties. Material changes affecting an existing purchase will not automatically alter that purchase’s agreed terms.
- Contact Information
Choice DNA Laboratory LLC
9500 Ray White Road #126
Keller, Texas 76244
Phone: 800-219-4362
Email: support@choicedna.com
Website: https://www.choicedna.com
Privacy Policy: https://www.choicedna.com/privacy-policy/
Refund Policy: https://www.choicedna.com/refunds/
Customers with questions regarding these Terms and Conditions should contact Choice DNA Laboratory LLC using the information above.
